AI receptionist features

More than answering the phone.

TheLineGuru helps your business respond to callers, capture useful details, answer common questions, support follow-up, and extend the customer experience beyond the phone.

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Core capabilities

Everything starts with a better response to the caller.

Your receptionist is configured around your business information, services, FAQs and the type of customer experience you want to provide.

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AI call answering

Give callers a professional response when your staff can't pick up.

ALL PLANS
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Caller detail capture

Collect useful information such as name, callback number and reason for calling.

ALL PLANS
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Call summaries

Quickly understand what happened during the call and what may need follow-up.

ALL PLANS
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50+ languages

Support a wider range of customers with multilingual call handling.

ALL PLANS
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Voice selection

Choose a receptionist voice and personality that fits your business.

ALL PLANS
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Business FAQs

Give your receptionist answers to common questions customers ask.

ALL PLANS
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Booking assistance

Guide customers toward your existing appointment or booking process.

ALL PLANS
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Business context

Configure services, service areas, hours, address, website and other useful information.

ALL PLANS
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Custom conversation goal

Define what your receptionist should accomplish when a customer calls.

ALL PLANS
Customer experience

A conversation built around your business.

Instead of sending every unanswered caller to voicemail, your receptionist can engage the customer and gather the information your team needs.

✓ Use your own business greeting
✓ Answer common service questions
✓ Capture lead and callback information
✓ Guide callers toward the next step
Incoming Customer
AI Receptionist
● Live
Thanks for calling Bright Home Services. How can I help you today?
My AC stopped cooling. Do you have someone available this week?
I can help with that. May I get your name, callback number and ZIP code?
Sure.
Growth features

Extend the conversation beyond the phone.

Growth adds tools for businesses that want more ways to capture, route and act on customer conversations.

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Website chat

Give website visitors another way to interact with your business without immediately making a phone call.

GROWTH + SCALE
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7-day call recording

Growth includes temporary call recording access for supported calls.

GROWTH
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Team SMS summaries

Route call summaries to different teammates so the right person can see what happened.

GROWTH + SCALE
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Helpful links during calls

Send customers useful links during conversations for actions such as scheduling or completing a form.

UP TO 5 LINKS
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Better follow-up routing

Give different members of your team visibility into relevant conversations instead of routing everything to one person.

GROWTH + SCALE
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More customer touchpoints

Combine phone answering and website interaction into a broader customer response workflow.

GROWTH + SCALE
Scale features

Give your receptionist more current business context.

Scale is designed for businesses with changing information, advertising campaigns or more advanced operational needs.

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Live Google Sheet context

Use supported Google Sheet information as live business context when operational data changes frequently.

SCALE
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Live Google Doc context

Provide changing reference information through supported Google Docs.

SCALE
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14-day call recording

Scale extends supported call-recording retention to 14 days.

SCALE
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Ad conversion reporting

Gain additional visibility into calls connected with supported advertising campaigns.

SCALE
G

Google Ads support

Support advertising attribution workflows tied to Google campaign activity.

SCALE
M

Meta & TikTok support

Extend conversion visibility to supported Meta and TikTok advertising workflows.

SCALE
Feature availability

Pick the capability level that fits your business.

ESSENTIAL — $99/MO

Professional call handling

  • ✓ AI receptionist
  • ✓ Call answering
  • ✓ Booking assistance
  • ✓ Voice selection
  • ✓ 50+ languages
  • ✓ Call summaries
GROWTH — $249/MO

More customer engagement

  • ✓ Everything in Essential
  • ✓ Website chat
  • ✓ 7-day recordings
  • ✓ Team SMS summaries
  • ✓ Helpful call links
SCALE — $499/MO

Advanced business context

  • ✓ Everything in Growth
  • ✓ 14-day recordings
  • ✓ Live Sheet/Doc context
  • ✓ Ad conversion reporting
  • ✓ Advanced operations support
After every call

Give your team the context to respond faster.

Instead of a vague voicemail, your team can receive structured information about why the customer called and what was discussed.

Caller
Michael R.
Request
Needs an estimate for a new installation
Availability
Prefers Thursday afternoon
Next step
Follow up using captured callback information
Feature FAQ

A few important details.

Yes. You can configure your greeting, business information, FAQs and conversation goal so the receptionist better reflects your business.
Yes. The service supports more than 50 languages.
Website chat is available on Growth and Scale.
Growth includes 7-day call recording retention and Scale includes 14-day retention. Recording availability may also be subject to applicable consent and recording laws.
Scale supports live context from supported Google Sheets and Google Docs, which is useful when business information changes more frequently.
No. TheLineGuru plans are designed for ordinary small-business receptionist and front-desk usage rather than high-volume contact-center operations.

Turn more incoming calls into useful conversations.

Choose a plan and configure a receptionist around the way your customers actually contact your business.

Build My Receptionist →