Terms for using The Line Guru.

These Terms of Service (“Terms”) govern your access to and use of services provided by Wamba LLC, operating as The Line Guru (“The Line Guru,” “TheLineGuru,” “we,” “us,” or “our”).

By accessing our website, creating an account, purchasing a subscription, completing onboarding, or using any part of the service, you agree to these Terms.

1. The Service

The Line Guru provides AI-powered receptionist and business communication services designed primarily for small and medium-sized business front-desk and receptionist use.

Depending on your plan and configuration, the service may include features such as:

• AI call answering
• Business-specific greetings and conversation instructions
• Caller information capture
• Business FAQs and service information
• Multilingual call handling
• Call summaries
• Appointment or booking assistance
• Website chat
• Call recording
• Helpful links during supported calls
• Business-context integrations
• Advertising-related conversion reporting
• Other related features we may introduce

Features may vary by plan, configuration, geographic availability, technical capability, and third-party provider support.

2. Eligibility and Business Use

You must be legally capable of entering into a binding agreement to use The Line Guru.

The service is intended primarily for legitimate business use. If you create an account or purchase a subscription on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account Information

You agree to provide accurate, complete, and current information when creating an account, subscribing, or configuring your receptionist.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

4. Receptionist Configuration

You control much of the business information and configuration used by your AI receptionist.

You are responsible for reviewing information such as:

• Business name
• Services
• Business hours
• Addresses and service areas
• Frequently asked questions
• Greeting messages
• Conversation instructions
• Helpful links
• Notification destinations
• Other customer-supplied information

You are responsible for ensuring that information supplied to callers through your configuration is accurate and appropriate.

5. Website Analysis

The Line Guru may allow you to provide a website URL so that publicly available business information can be analyzed and used to assist with onboarding or receptionist configuration.

You represent that you are authorized to submit the website and use the information associated with it.

Automatically extracted or generated information may be incomplete, outdated, or inaccurate. You are responsible for reviewing and correcting information before relying on it.

6. AI-Generated Responses

The Line Guru uses artificial intelligence and automated systems. AI systems may generate responses that are incomplete, inaccurate, unexpected, or inappropriate for a particular circumstance.

You are responsible for configuring and monitoring the service appropriately for your business.

The service is not a substitute for professional judgment and should not be configured to provide legal, medical, financial, emergency, or other regulated professional advice unless you have independently determined that such use is lawful and appropriate.

7. Call Routing and Telecommunications

The service may depend on call forwarding, telephone numbers, telecommunications networks, internet connectivity, and third-party communications providers.

You are responsible for properly configuring any forwarding, routing, phone-system, carrier, or related settings under your control.

We do not guarantee that every incoming call will be successfully delivered, connected, processed, or completed.

Telecommunications failures, carrier issues, internet outages, third-party service disruptions, invalid routing configurations, and similar events may affect service availability.

8. Call Recording and Consent

Certain subscription plans may include call-recording functionality.

Laws governing telephone recording vary by jurisdiction and may require notice, consent from one party, consent from all parties, or other disclosures.

You are solely responsible for determining whether recording calls is lawful in the jurisdictions relevant to your business and callers.

You are also responsible for providing any required notices, obtaining required consents, and complying with applicable privacy, telecommunications, industry, and recording laws.

9. Plans and Subscriptions

The Line Guru may offer multiple subscription plans with different features and prices.

Current plan information is published on our Pricing page and may change from time to time.

Unless otherwise stated, subscriptions are billed on a recurring monthly basis.

By purchasing a subscription, you authorize us and our payment processor to charge the applicable recurring subscription fees, taxes, and other authorized charges to your selected payment method.

10. Pricing Changes

We may change subscription pricing or plan features in the future.

Where required, we will provide reasonable notice before a pricing change applies to an existing paid subscription.

Continued use of the service after an applicable pricing change takes effect constitutes acceptance of the new price.

11. Taxes

Prices may not include applicable sales, use, value-added, telecommunications, or similar taxes unless expressly stated.

You are responsible for applicable taxes associated with your subscription except for taxes imposed on our net income.

12. Payment Failures

If a payment fails, is declined, reversed, disputed, or otherwise cannot be collected, we may attempt collection again and may suspend, limit, or terminate access to the service.

You remain responsible for amounts properly due under your subscription.

13. Cancellation

You may cancel your subscription subject to the cancellation functionality and terms available through your account or support.

Unless otherwise stated, cancellation prevents future renewal but does not automatically refund amounts already charged for the current billing period.

Service may remain available through the end of the paid billing period, unless access is terminated earlier due to misuse, legal requirements, provider restrictions, or another permitted reason.

14. Refunds

Subscription payments are generally non-refundable once charged, except where required by law or where The Line Guru expressly agrees otherwise.

If you believe a charge was made in error, contact us promptly at [email protected].

15. Intended Usage and Fair Use

The Line Guru plans are designed for ordinary small-business receptionist and front-desk usage.

The service is not intended for high-volume contact-center activity, bulk telemarketing, robocalling, mass outbound calling, call blasting, automated lead-generation dialing, or similar unusually intensive use.

We may investigate usage patterns that materially exceed reasonable business receptionist use or create excessive technical, provider, financial, legal, or operational burden.

Where appropriate, we may contact you regarding a different service arrangement, impose reasonable restrictions, suspend affected features, or terminate service.

16. Acceptable Use

You may not use The Line Guru to:

• Violate any applicable law or regulation
• Engage in fraud, deception, impersonation, or identity theft
• Conduct unlawful telemarketing or robocalling
• Harass, threaten, abuse, or intimidate others
• Distribute malware or malicious code
• Attempt unauthorized access to systems, accounts, or data
• Collect passwords, authentication secrets, or similar credentials
• Process unlawfully obtained personal information
• Infringe intellectual-property or privacy rights
• Interfere with service infrastructure
• Resell or sublicense the service unless we authorize it
• Use the service for high-volume call-center activity outside its intended use

17. Emergency Services

The Line Guru is not an emergency communications service.

Do not rely on the service to contact police, fire, ambulance, 911, or other emergency services.

You should not configure the receptionist as a substitute for emergency dispatch or other life-safety communications.

18. Regulated and High-Risk Use

Customers operating in regulated industries are responsible for determining whether use of The Line Guru satisfies their legal, contractual, security, privacy, recordkeeping, and compliance obligations.

We do not represent that the standard service is automatically compliant with every industry-specific framework or regulatory regime.

19. Third-Party Services

The Line Guru relies on third-party providers for parts of the service, which may include telecommunications, artificial intelligence, payment processing, database infrastructure, hosting, communications, analytics, integrations, and related functionality.

Third-party service providers may change their products, pricing, APIs, features, availability, limits, or terms.

As a result, certain The Line Guru features may be modified, replaced, restricted, or discontinued where reasonably necessary to respond to third-party changes.

20. Service Changes

We may update, improve, replace, modify, or discontinue features of the service from time to time.

We do not guarantee that any specific feature, voice, integration, provider, telephone capability, or third-party functionality will remain available indefinitely.

Where a material change significantly affects a paid service, we may provide notice when reasonably practical.

21. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted, error-free, or always-available operation.

Service may be interrupted by maintenance, outages, provider failures, internet conditions, carrier events, technical problems, security events, legal restrictions, or circumstances outside our reasonable control.

22. Customer Data

As between you and The Line Guru, you retain rights you may have in business information and content you provide to the service.

You grant The Line Guru and its service providers the rights reasonably necessary to host, process, transmit, transform, analyze, and use that information for the purpose of providing and operating the service.

You represent that you have the necessary rights, permissions, and lawful basis to provide such information.

23. Caller and Third-Party Data

You are responsible for the data-collection practices associated with your receptionist configuration.

You should configure the service to collect only information reasonably necessary for legitimate business purposes.

You are responsible for any notices, consents, disclosures, or legal bases required for information collected from callers.

24. Privacy

Our handling of personal information is described in our Privacy Policy.

By using the service, you acknowledge that information may be processed as described in that policy.

25. Intellectual Property

The Line Guru website, software, branding, designs, documentation, workflows, interfaces, and other service materials are owned by Wamba LLC or its licensors and are protected by applicable intellectual-property laws.

Except for the limited right to use the service under these Terms, no ownership rights are transferred to you.

26. Feedback

If you provide suggestions, ideas, or feedback regarding The Line Guru, you grant us permission to use that feedback without restriction or obligation to you.

27. Suspension and Termination

We may suspend or terminate access to some or all of the service if:

• You fail to pay amounts due
• You materially violate these Terms
• Your use creates legal or security risk
• Your use violates third-party provider requirements
• Your usage materially exceeds the intended scope of the service
• We are required to do so by law
• Continued service is no longer technically or commercially feasible

Where reasonably appropriate, we may provide notice or an opportunity to correct the issue before termination.

28. Effect of Termination

After termination or expiration, your right to use the service ends.

Certain data may be deleted, retained, or archived according to our Privacy Policy, legal obligations, backup practices, and legitimate business needs.

Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, disclaimers, liability, indemnification, and dispute terms.

29. Disclaimers

To the maximum extent permitted by law, The Line Guru is provided on an “as is” and “as available” basis.

We disclaim warranties that the service will be uninterrupted, completely accurate, error-free, secure, or suitable for every business purpose.

AI-generated content, summaries, transcripts, classifications, extracted website information, and automated responses may contain errors.

You are responsible for reviewing whether the service is appropriate for your business and use case.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Wamba LLC and its affiliates, officers, members, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from or related to the service.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the service will not exceed the amount you paid to The Line Guru during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not permit certain limitations of liability, so some limitations may not apply to you.

31. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Wamba LLC, The Line Guru, and their affiliates, members, employees, contractors, and providers from claims, losses, damages, liabilities, and expenses arising from:

• Your violation of these Terms
• Your unlawful use of the service
• Your receptionist configuration
• Your collection or use of caller information
• Your failure to obtain required recording or privacy consent
• Content or information you provide
• Your violation of another person's rights

32. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, internet or carrier failures, utility outages, labor disruptions, governmental actions, cyberattacks, provider outages, or similar events.

33. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Where required or reasonably appropriate, we may provide additional notice of material changes.

Continued use of the service after updated Terms become effective constitutes acceptance of the revised Terms.

34. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except where applicable law requires otherwise.

35. Venue

To the extent permitted by law, disputes arising from or relating to these Terms or the service will be brought in an appropriate state or federal court located in Ohio.

36. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

37. No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.

38. Assignment

You may not assign or transfer these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

39. Entire Agreement

These Terms, together with our Privacy Policy and any applicable plan-specific or written service terms, constitute the agreement between you and Wamba LLC regarding The Line Guru service.

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